Your privacy matters
Privacy Policy
Last updated: September 9, 2026
This Privacy Policy explains how Alura Health collects, uses, protects, and shares information when you use our website, healthcare marketplace, doctor consultation services, lab test booking services, and related support channels.
Information we collect
When you use Alura Health, we may collect your name, email address, phone number, location, appointment details, lab booking details, and messages you send to our support team. Doctors and providers may also submit professional registration and qualification information.
How we use information
We use information to create and manage accounts, arrange doctor consultations, process lab bookings, provide customer support, improve our services, send important appointment updates, and maintain the safety and reliability of the platform.
Health and appointment information
Health-related information is used only to support the service you request, such as coordinating a consultation, appointment, diagnostic test, or report. Please share only information that is relevant and necessary for your care request.
Sharing and service providers
We may share relevant information with doctors, laboratories, healthcare providers, payment partners, technology providers, and support partners when needed to deliver a requested service. We do not sell personal information.
Security and retention
We use reasonable administrative, technical, and organizational safeguards to protect information. We retain records only for as long as needed for service delivery, legal obligations, dispute resolution, and legitimate business purposes.
Your choices
You may request access, correction, or deletion of personal information, subject to applicable legal and operational requirements. You can also contact us about communication preferences or questions about how your information is used.
Children's privacy
Alura Health is intended for adults and caregivers using healthcare services. We do not knowingly collect personal information from children without appropriate consent.
Policy updates
We may update this policy when our services, legal obligations, or security practices change. The latest version will be posted on this page with the updated date.
Questions about privacy?
Contact our support team at support@alurahealthcare.com.