Appointment reminders
Send timely reminders with appointment date, time, provider, location and consultation type details.
Alura Reach
Stay connected with patients before, during and after care.
Alura Reach helps clinics and healthcare teams organise reminders, follow-ups and patient communication so important care information is easier to deliver and manage.
Everything your patient communication workflow needs
Reach gives your team a structured way to send useful, timely information while keeping communication connected to the patient journey.
Follow-up prompts
Help teams remember review visits, pending next steps and care conversations that need attention.
Patient announcements
Share relevant clinic updates, service information and operational messages with the right audience.
Communication templates
Create consistent messages for confirmations, preparation, rescheduling, follow-up and support.
Multi-channel support
Use the communication options available to your practice and patient workflow, subject to configuration.
No-show reduction
Make it easier for patients to remember appointments and understand what they need to do before arriving.
Campaign visibility
Review outreach activity and identify communication tasks that still need team attention.
Patient preferences
Respect available contact details, communication preferences and authorised access requirements.
Team coordination
Keep reception, provider and operations teams aligned around important patient communication.
Service-specific messaging
Tailor guidance for diagnostics, dentistry, surgery, aesthetic care, consultations and follow-ups.
Response handling
Give your team a clearer route for questions, rescheduling requests and patient support.
Practice support
Get help understanding setup, responsible communication and the options available to your organisation.
Benefits for your practice
Clear communication helps patients understand what is happening next and gives your team fewer avoidable gaps to manage.
- Reduce missed appointments and avoidable confusion
- Help patients arrive prepared for their visit
- Make follow-up responsibilities easier to track
- Give teams consistent language for common messages
- Support a more responsive patient experience
- Keep providers informed about communication needs
- Reach patients with relevant service updates
- Reduce repetitive manual reminder work
Ways your team can use Reach
Appointment reminders
Confirm new bookings, upcoming visits, location details and video consultation access.
Care follow-up
Prompt patients about reviews, results discussions, maintenance visits and agreed next steps.
Clinic operations
Communicate schedule changes, holiday hours, service updates and preparation instructions.
Patient re-engagement
Support appropriate outreach when a patient needs to return or complete a recommended step.
How Alura Reach works
01
Define your audience
Choose the patients, appointments, services or follow-up groups relevant to the message.
02
Select a purpose
Use a reminder, confirmation, preparation note, update, follow-up or support message.
03
Review the content
Check timing, wording, contact details and the action you want the patient to take.
04
Send or schedule
Deliver the message through the configured communication workflow for your practice.
05
Manage responses
Help patients with questions, rescheduling and next steps through your team process.
Patient engagement support
Make every important message more useful
Alura Health can help your organisation understand Reach setup, communication responsibilities, patient preferences, message timing and the tools available for your care model.
Request Reach informationCommunication channels, automation, eligibility, messaging limits, patient consent requirements and commercial terms may vary by provider, location and configuration. Reach does not replace clinical judgement or emergency communication procedures.